VP of Operations & Managing Partner
Jonathan De Los Santos is the Vice President of Operations at Attain, where he plays a critical role in overseeing the company’s day-to-day functions, strategic growth, and service delivery. With over 20 years of experience in customer service and nearly 15 years in healthcare operations, Jon brings a rare combination of empathy, precision, and process expertise to his role. Jons deep knowledge of insurance, billing, and collections has been instrumental in Attains success. His ability to navigate the complex and multi-layered world of healthcare reimbursement has led to numerous in-network contracts with commercial insurers—significantly expanding Attains footprint and enabling more patients to access high-quality care.
Under Jon’s direction, Attain has consistently improved its operational efficiency. From ensuring patients are scheduled and seen in a timely manner, to streamlining authorization workflows and payer communications, Jon has built systems that keep the patient experience smooth and stress-free. His attention to detail and proactive leadership help ensure that patients and families receive the clarity, care, and responsiveness they deserve. Jon is also known for his expansive network across the healthcare ecosystem, which has proven transformative in bridging the gap between providers. His ability to foster meaningful connections between healthcare professionals has strengthened Attains collaborative approach and opened doors to new partnerships and referral channels. Jon is also active in the local communities in each state that Attain covers, helping families together as a team with a strong network. Trusted, respected, and always solutions-oriented, Jon remains at the forefront of Attains operational strategy—ensuring that every touchpoint reflects excellence, compassion, and continuity of care.